Shipping
Once you place your order we need about 10 working days to lovingly create your handmade cosmetics and cure them to perfection. If you need your items faster, please contact us before you place your order and we'll do the best we can to help.
Your shipping price is wholly dependant on weight. As a general guide for UK customers, up to 2kg is £3.99, over 3kg is £5.99. If you spend over £99 you qualify for FREE shipping! (UK only).
***Please Note*** Due to the Icelandic volcanic eruption and the disruption to UK/European air traffic, overseas shipping is affected. For up to date information please contact us at admin@thesoapycauldron.co.uk
Returns and Cancellations
If you need to cancel your order please let us know via email within 7 days of the transaction date and we will refund your payment (minus shipping fee, this will be held as a restock fee).
If you believe your item to be faulty, please contact us in the first instance to let us know. As a general rule handmade cosmetic products are non-refundable on hygiene grounds.
In the rare event that your order is incorrect, please contact us within 2 days of receipt so that we can rectify the situation swiftly.
Your statutory rights are not affected.
