Handmade FRESH Bath and Body Bliss

Shipping & Returns

Shipping & Delivery

Once you place your order we need about 7-10 working days to lovingly create your handmade cosmetics and cure them to perfection. If you need your items faster, please contact us before you place your order and we’ll do the best we can to help. Note that at busier times of the year (September-December) this time may be extended.

Your shipping price is just £4. If you spend over £25 you qualify for FREE shipping! (UK only)). Within the UK we use MyHermes, Royal Mail and APC depending on the weight of your order.Parcels going to outlying areas of the UK such as Highlands and Islands, and Northern Ireland etc do NOT pay any surcharge, though they may arrive via a different service and take a bit longer. International parcels are shipped via international courier, please contact us for a personal shipping quote.

Privacy & Security

We take your privacy and security very seriously at The Soapy Cauldron. We will only share your information with parties directly involved with processing your order- our own staff and the courier company that delivers your handmade goodies.

We are obliged to disclose information if compelled to do so under English law.

We will NEVER sell any of your personal information to marketing or promotion companies. Our newsletter is generated in-house and you are free to opt in or out at any time. Simply go to your account and make the change!

Returns & Replacements

If you need to cancel your order please let us know via email or telephone and we will refund your payment. If your order has already been dispatched please return it unopened and we will refund your original payment upon receipt of the goods back. As a general rule handmade cosmetic products are non-refundable on hygiene grounds. If the delivery has been opened we may not be able to refund you. In this instance we cannot refund return postage costs or the original postage cost.

If you believe your item to be faulty, please contact us via email or telephone in the first instance to let us know. We may ask for the item to be returned to us for inspection. If we decided after investigation that the item is faulty, we will refund you the full item price and associated postage costs.

Our company is staffed by humans and sometimes we get things wrong. In the rare event that your order is incorrect, please contact us within 2 days of receipt so that we can rectify the situation swiftly.

Your statutory rights are not affected.

Ordering

Ordering with us is easy. Simply create an account, select the items you require and check out. We accept PayPal, NoChex (Credit/Debit card processors, no account required), Cheque (Goods dispatched upon cleared payment) or payment over the telephone (01538 722 954). If you would rather, please call us on 01538 722 954 and we will be happy to take your order over the telephone with a Credit or Debit card (excludes Electron cards).

We accept Credit or Debit cards or a Cheque (goods dispatched upon cleared payment). Alternatively, if you are local please feel free to pop in to the workshop. Note that goods are made to order and we may not have what you want without prior notice.

We are open from 9 until 5pm Mon-Fri excluding Bank Holidays.

Viewing Orders

Simply log into your account to view past or pending orders. For help with any of your account functions please call us on 01538 722 954

Updating Account Information

Please be aware that keeping your account up to date with the correct information is your responsibility. We will ship to the address you supply so please ensure the address is correct and up to date each time you place an order!